Wholesale: International Termination

1. Who can use NovaTel’s network?

2. To which countries does NovaTel terminate traffic?

3. How do I connect to NovaTel?

4. Where do I connect to NovaTel?

5. What are the advantages of VoIP over TDM?

Offshore Contact Centers

1. What services does NovaTel provide Offshore Contact Center?

2. From which countries does NovaTel offer services?

3. To which countries does NovaTel offer origination and termination?

4. Why would an Offshore Contact Center use NovaTel?

5. Does NovaTel use a VoIP network?

Domestic Long Distance

1. Can anyone subscribe to or PIC NovaTel as their Long Distance Carrier?

2. Who can subscribe to NovaTel’s Long Distance Service?

3. How do I connect to NovaTel?

4. Is NovaTel’s domestic network VoIP or TDM?

Doing Business with NovaTel

1. Carriers and PTTs desiring to buy origination and termination services from NovaTel.

2. Licensed carriers and PPTs desiring to sell termination routes to NovaTel.

Wholesale: International Termination

WIT-1.  Who can use NovaTel’s network?  NovaTel is a wholesale carrier, providing services only to other telecommunication carriers.  Other telecommunication carriers include:  Tier I, Tier II and Tier III Inter-Exchange Carriers (IXCs), Local Exchange Carriers (LECs), Competitive Local Exchange Carriers (CLECs), Prepaid Carriers, Cellular Carriers, and Foreign IXCs and Foreign PTTs (Postal, Telegraph, and Telephone Companies).

WIT-2.  To which countries does NovaTel terminate traffic?  NovaTel provides termination to virtually every country in the world.  There are certain areas such as Mexico, Guatemala, Pakistan, and India where NovaTel has direct routes and agreements with the PTTs.  NovaTel exercises full control over these routes.  For rest-of-the-world (A-to-Z), NovaTel receives capacity allocations from licensed carriers in each destination.  Since NovaTel provides worldwide termination, NovaTel has become a "one-stop-shop" for many of its customers.

WIT-3.  How do I connect to NovaTel?  NovaTel has connectivity via whatever protocol you prefer.  NovaTel can connect TDM using ISDN or SS7/C7 Signaling, or VoIP using H.323 or SIP protocols.

WIT-4.  Where do I connect to NovaTel?  NovaTel provides TDM interconnection at One Wilshire in Los Angeles, and at our PoP in San Antonio.  Connection using VoIP comes through the public Internet into our facilities in San Antonio.

WIT-5.  What are the advantages of VoIP over TDM?  As you know, TDM (Time Division Multiplexing) is traditional circuit switched technology.  When using TDM without compression equipment, only 24 simultaneous calls can be carried on a T1 circuit.  T1 circuits are dedicated circuits.  Carriers typically require a contract for a minimum of a year for each T1 circuit, and a new T1 circuit typically taking over a month to provision.  International circuits, known as International Private Line Circuits (IPLCs), take longer to provision and the cost is typically much more than a similar circuit in the U.S.  TDM circuits are installed between the customer's location and their carrier's telecommunication PoP / collocation.  Bottom line, TDM T1 circuits represent ridged, fixed cost expenses. 

VoIP, on the other hand, can be provisioned within hours once Public Internet is available.  Since VoIP is not limited to 24 circuits, carriers typically carry between 96 and 144 simultaneous telephone calls over the equivalent of a T1 circuit.  Access to Public Internet is a fixed cost, but calls can be delivered to multiple destinations through a single Internet connection.

To summarize, the benefits are: (1) Quicker implementation, (2) More flexibility and timeliness in provisioning, (3) No long term commitment to the circuit, (4) more economical, and (5) More simultaneous calls.

Offshore Contact Centers

OCC-1.  What services does NovaTel provide Offshore Contact Center?  NovaTel is capable of providing end-to-end services, but because of regulatory constraints in India and the Philippines, NovaTel typically interconnects at the center's collocation in the U.S.  Upon interconnection with the Customer Premise Equipment (CPE) at the center's collocation, NovaTel takes the call and terminates it anywhere in the world.  On the reverse side for inbound calls, NovaTel provides the domestic and the international toll free numbers through its network; and delivers the calls to the center's collocation and CPE.

NovaTel provides complete engineering and technical support.  NovaTel provides the DS3 and T1 circuits from the customer's CPE to interconnect with its worldwide network.  If the center collocates with NovaTel, the Company can provide several value added services that will help differentiate the center from its competitors.  In addition, NovaTel has developed a per minute, end-to-end product that will allow the centers to take even greater advantage of NovaTel's  buying power and strength within the worldwide telecommunication marketplace.

OCC-2.  From which countries does NovaTel offer services?  NovaTel's primary focus has been on India and the Philippines.  However, NovaTel also provides its Contact Center Solution to contact centers in Mexico, Central and South America, and Pakistan.  Because NovaTel has such a strong presence in Europe, Canada, Australia, India, the Philippines, and Central and South America, NovaTel can provide all or most of its services anywhere in the world at extremely aggressive rates.

OCC-3.  To which countries does NovaTel offer origination and termination?  NovaTel can provide ITFS (International Toll Free Service) numbers from any country in the world.  NovaTel can also terminate calls anywhere in the world.  Today, the majority of the calls from offshore call centers terminate in the USA, Canada, U.K., and Australia.

OCC-4.  Why would an Offshore Contact Center use NovaTel?  Since many of the offshore contact centers do not have full time staffs in the countries where they either originate or terminate calls, they need a partner to handle the interface between their collocation, CPE, and the terminating carriers.  In many cases the contact center is also too small to deal directly with the larger carriers, therefore they don't receive the most competitive rates available.  By dealing with NovaTel, the center receives a bundled product that includes: (1) aggressive rates for worldwide termination, (2) highly skilled technical and engineering support, (3) direct access to NovaTel's 24 x 7 Network Operations Center, and (4) other value added services that are unique to NovaTel.  Unlike consultants that only have the ability to interface with the various parties required to support worldwide traffic, NovaTel is an established carrier that carries over 80 million minutes each month from offshore call centers, NovaTel controls thousands of domestic and international toll free numbers, and NovaTel has hundreds of DS3 and T1 circuits.

OCC-5.  Does NovaTel use a VoIP network?  NovaTel obviously has access to its VoIP (Voice over Internet Protocol) network, as it carries over 1 billion minutes worldwide each year over its VoIP network.  However, NovaTel is seen incidences where the demands of rapid-fire predictive dialers fail to perform effectively over VoIP networks.  NovaTel is continually testing new equipment, and is testing alternatives to traditional compressed TDM networks.  At such time as VoIP can provide the same or better price/performance as compressed TDM networks, NovaTel will offer such an alternative to its offshore contact center customers.  NovaTel has achieved excellent performance over MPLS (Multi-Protocol Label Switching) networks.

Domestic Long Distance

DLD-1.  Can anyone subscribe to or PIC NovaTel as their Long Distance Carrier?  NovaTel is a wholesale long distance provider.  As such, its customers are Tier I, Tier II, and Tier III Inter-Exchange Carriers (IXCs), Local Exchange Carriers (LECs), Competitive Local Exchange Carriers (CLECs), Prepaid Providers, and Cellular Carriers.  At the present time, NovaTel does not offer a retail or a commercial long distance product in the USA.  However, NovaTel is in the processing of obtaining domestic certifications.  It will begin offering enterprise services in 2008.

DLD-2.  Who can subscribe to NovaTel’s Long Distance Service?  As mentioned above, the only entities that can access NovaTel's wholesale international long distance network are other telecommunication carriers.  The list includes: Tier I, Tier II, and Tier III Inter-Exchange Carriers (IXCs), Local Exchange Carriers (LECs), Competitive Local Exchange Carriers (CLECs), Prepaid Providers, and Cellular Carriers.  In 2008, NovaTel will begin offering long distance services to domestic contact centers and enterprise customers.

DLD-3.  How do I connect to NovaTel?  Depending on the protocol used, NovaTel can connect virtually anywhere in the USA.  NovaTel has TDM facilities at One Wilshire in Los Angeles and at its PoP in San Antonio, Texas.  Connections using VoIP are delivered from your location directly to NovaTel's PoP in San Antonio.

DLD-4.  Is NovaTel’s domestic network VoIP or TDM?  NovaTel's domestic network is TDM.  NovaTel uses its VoIP network for international termination.  However, for calls from contact centers, presently NovaTel uses its TDM network for all calls, even international terminated calls.

Doing Business with NovaTel

DBN-1.  Carriers and PTTs desiring to buy origination and termination services from NovaTel.  It is an easy three step program to buy origination and termination services from NovaTel:  (1) sign a standard Non-Disclosure Agreement (NDA).  Upon execution of the NDA, NovaTel will send you a copy of the specific rates and routes that you are interested in procuring.  (2) NovaTel will prepare and send a Telecommunications Services Agreement (TSA) for your execution.  After the TSA has been executed, then (3) NovaTel will connect you to its network, test, and turn-up the services. 

That is all there is to it.  If you desire to connect using traditional TDM circuits with SS7 or C7 signaling, you can interconnect with NovaTel at One Wilshire, Los Angeles, CA. or the Taylor Building, San Antonio, TX.

To contact a salesman to work with you on connecting to NovaTel, send an email to:  sales@novatelnetworks.com.

DBN-2.  Licensed carriers and PTTs desiring to sell termination routes to NovaTel.  NovaTel is always looking for quality termination routes.  Since NovaTel has agreements with every Tier-I carrier in the United States, and several international carriers and PTTs, quality is as important as price.  However, as you know, it is a very competitive, rate sensitive market. 

Regardless, NovaTel is always interested in establishing direct routes to foreign destinations.  NovaTel can connect using traditional TDM circuits using SS7/C7 signaling, or connect through the Public Internet using SIP or H.323 protocols.  The connection protocol is up to you.  NovaTel even has companies that split the connections between TDM and IP. 

If you have an interest in establishing a direct relationship with NovaTel, send an email to: info@novatelnetworks.com.

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