Contact Center Solutions

NovaTel Contact Center Solutions

The contact center and BPO industries have become more competitive as both industries have matured. Telecommunication costs have become the 2nd largest variable expense behind staffing for most contact centers. Today, managing your telecom costs remains a key objective to remaining competitive.

In recent years, managing telecom spend has become increasingly complex, especially for contact centers that support multiple locations. Recent industry studies indicate that most companies are overpaying for telecommunication services, and in many cases, paying for services that are simply not required.

Real Savings, Quality and Technical Support

NovaTel has distinguished itself as a leading provider of telecommunication services to onshore, near shore, and offshore contact centers. We’ve done this by providing significant cost savings to our customers as well as expert technical support. NovaTel provides connectivity over International Private Line Circuits (IPLCs), VoIP and MPLS networks. NovaTel also provides domestic and international origination and termination over all digital / fiber networks.

With over 200 contact center customers worldwide, NovaTel has tremendous experience in the unique challenges faced by the contact center industry. NovaTel knows that quality, reliability and lower costs are vital to the success of any contact center. This is why NovaTel provides state-of-the-art telecommunication networks to ensure the contact center the highest level of quality available in the industry.

NovaTel's contact center solutions include:

VOICE Services
Data Services
Co-Location
Hosted ASP Solutions

Contact centers have three primary needs: (1) Quality, (2) Competitive Pricing, and (3) Help. NovaTel satisfies all three of these needs.

· Quality: NovaTel provides a state-of-the-art telecommunication networks and services to ensure the contact center the highest quality available in the industry.

· Competitive Pricing: Because NovaTel has such a large volume of traffic between the United States and India (and growing in the Philippines), NovaTel can provide competitive pricing that individual contact centers could never achieve on their own.

· Help: NovaTel bundles all of the components and systems required to interface with domestic and international telephone services, including technical expertise and resources, in order to provide one-stop-shop for contact centers needing to originate and terminate telephone calls within the United States and around the world.

Whether you are looking to:

Cut Costs,
Improve Reliability, or
Implement New Technologies

NovaTel is The Right Call.